Organized Retail Crime (ORC)

In this week’s Wicklander-Zulawski / International Association of Interviewers interview and interrogation training tip, Brett Ward, CFI, divisional vice president for client relations and business development for WZ, kicks off a four-part series on the investigatory interview process.

What happens when the criminal behavior of a shoplifting ring is actually connected to something even more ominous than a high shrink rate? What about when it's tied to modern slavery?

In the last few years, it seems that more and more organizations are conducting interviews remotely, whether that means over the phone or with the use of some type of videoconferencing tool.

A more effective way to attack this type of theft is to bring together retailers and law enforcement resources in order to share trends and case details.

Employee swipes $11K

Two pepper-sprayers

Amazon Go's for three

Shoplifter's hit list 2

Couple arrested for refund scam

Employee theft caper: $14K

Google and MasterCard sharing?

Couple arrested: Shoplift, fighting

C-store closed after raid

No place like home

Why do people steal? LP looks at the opioid crisis as a driving motivator of theft and considers the many angles and approaches to the issue.

EDITOR'S NOTE: Chad McIntosh is the vice president of loss prevention and risk management for Bloomingdale's. He has more than forty years of loss...

What comes to mind when you think of organized retail crime? High-shrink items with high-resell values, such as razors and baby formula - not human trafficking.

Interviewing active shoplifters is the most interesting part of my job. For an hour, I speak as seldom as I can. Instead, I listen...