Investigations

Using rapport-building techniques with the subject can aid in gleaning information that can help identify and build rationalizations to be used later in the interview process. Establishing a rapport is a critical part of the interview, helping to build trust and injecting a certain level of serenity into the process.

In the last few years, it seems that more and more organizations are conducting interviews remotely, whether that means over the phone or with the use of some type of videoconferencing tool.

When listening to an educator, the student attempts to determine which are the most important points in the lecture to help decide what will be on the upcoming test. Similarly, when taking notes during an interview, we are looking for clues to help identify whether the person is truthful.

The voluntariness of a confession can be challenged in civil proceedings, when statements are obtained through the interviewer’s use of threats and promises. In other words, an involuntary confession is generally useless.

Sometimes the mighty fall. Even the most seasoned loss prevention professional can get in a rut or make mistakes based on habit or personal attitudes. Why? Here are the three common reasons.

This week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, has Wayne Hoover, CFI discussing the SWOT analysis of the interview process.

Investigative interviewing techniques include profiling, anticipating problems, and asking what the fact giver wants to know.

Challenge yourself to make sure that you go into every investigation without a bias and with a clear intention to look for the truth.

Reviewing current and historical fraud data reveals an implausible finding: despite the refinement of company fraud prevention programs and a corresponding sophistication in employee fraud schemes, the old bogus expense report is a bigger problem now than 16 years ago.