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At a recent ECR meeting in Madrid, the working group of fifty-plus retailers set about answering the same question: where does loss prevention see itself in 2025? This article summarises how these retailers saw the future, but the real point of this discussion is to act as a prompt for you and your team to find your own responses to the question.

National Customer Service Week, proclaimed by Congress in 1992, is celebrated each year during the first full week of October. In today’s volatile retail environment, a retailer with a culture of delivering truly great customer service has a distinct edge over their competition.

In this follow-up to the 2019 Loss Prevention Survey “The New Generation of Loss Prevention: Are We on The Same Page?”, we look to further digest and interpret the industry response. As part of this process, we felt it vital to hear the voice of industry leadership, including how today’s leaders reacted and responded to the results.

Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.

Over 430 people made their way to the University of Florida’s Gainesville campus for the Loss Prevention Research Council’s 2019 Impact conference. The three-day event focused heavily on learning and collaboration, as well as research on evidence-based tactics and strategies to reduce retail crime and loss.

From 2011 to 2017, 614 workers lost their lives in forklift-related incidents and more than 7,000 nonfatal injuries with days away from work occurred every year. Safety leaders have learned through investigations that accidents often occur even when forklift drivers do everything right.

Jay Mealing is the typical Walmart Cinderella story. He started in the Garden Center as an hourly associate in 1990 at a store in Columbia, South Carolina. Almost 30 years later, he is senior director of global security for Walmart International. Not bad for a country boy from South Carolina. Read his story.

Building and maintaining a diverse and inclusive workplace is only essential for those businesses that want to be successful. If growth and relevance are...

“Becoming a leader takes a special skill set. It’s more than just managing the team. You need to know how to treat people—leading by example, taking ownership and responsibility for your actions, and being an effective communicator and a good listener. This approach will make people want to work with you rather than just for you.”

We have heard for years that brick and mortar retail is dead or dying as we know it. Well, forecasters must not have gotten that message. Multiple forecasts predict holiday sales and overall 2019 sales will grow significantly over 2018. It doesn’t look like retail is dead or dying, but it is rapidly changing and evolving to keep up with consumers needs and changing habits.