Most instructions to witnesses in an interview may seem pretty straight forward, simple to understand, and easy to comply with. But it never hurts to take the time to explain why these instructions are so important and why their conduct during the conversation can have such a big impact on the ultimate outcome of the conversation.
Being aware and cognizant of the words we use, and how they can impact the person across from us is vitally important during the course of an investigative interview because we never want to send the wrong message, but we also don't want to make it a much more difficult conversation than it needs to be.
Three different questions have come up recently in our seminars related to interviewing: confidentiality, interviewing juveniles or minors, and recording the conversation. Here is...
Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.
I'm Dave Thompson, CFI and today I want to talk about the importance of challenging your evidence during the investigation before you ever conduct...
Not every time we sit down to talk to someone are we necessarily going to use the W-Z method. But when we do, we should be prepared to talk through every step of the W-Z method, which means all 18.
I'm Dave Thompson with the Wicklander-Zulawski, and today I want to talk about the risks of leaving your subject alone in the interview room. When I say subject, that means it could be the suspect or implicated person, a witness, or even the victim or complainant of some type of crime, fraud, or employee relations issue.
In honor of the upcoming RLPSA event (well, OK, and maybe because it's Throwback Thursday), we're sharing EyeOnLP's interview with key security experts from McDonald's from last year's RLPSA conference.
Video interviews conducted at a loss prevention trade show. http://www.youtube.com/watch?v=xaGH4JnZG7M