Featured Articles

"It was extremely refreshing to think about things from a process and operationally driven organization and see how I could apply some of the leadership skills that I had acquired in asset protection to the operations side of the game." - Paul Jaeckle, LPC

Three different questions have come up recently in our seminars related to interviewing: confidentiality, interviewing juveniles or minors, and recording the conversation. Here is...

The Jewelers’ Security Alliance (JSA) has released its 2018 Annual Crime Report that showed that dollar losses from crimes against US jewelry firms decreased...

As the Coalition of Law Enforcement and Retail celebrates its tenth anniversary, perhaps an apt metaphor for CLEAR entering its second decade is a child on the precipice of adolescence—still hopeful, not without challenges, and hitting a growth spurt. In just the last year, CLEAR has doubled in size.

A job termination is an especially delicate task—one that should follow a specific security game plan every time it happens.

Cash logistics and visibility is critical to business. Packages sent to your home are tracked efficiently, so you know exactly where and how they move. Shouldn’t it be possible to track your money the same as your packages? Significant changes to cash handling are in the works.

For those charged with protecting company assets, a couple of recent news items raised red flags about dishonest insiders. Multiple studies underscore the risk from dishonest insiders and found that an important security tactic—the “two-person rule”—isn’t always enough. The research also provide insights into how employees rationalize dishonest behavior.

At a recent ECR meeting in Madrid, the working group of fifty-plus retailers set about answering the same question: where does loss prevention see itself in 2025? This article summarises how these retailers saw the future, but the real point of this discussion is to act as a prompt for you and your team to find your own responses to the question.

National Customer Service Week, proclaimed by Congress in 1992, is celebrated each year during the first full week of October. In today’s volatile retail environment, a retailer with a culture of delivering truly great customer service has a distinct edge over their competition.

In this follow-up to the 2019 Loss Prevention Survey “The New Generation of Loss Prevention: Are We on The Same Page?”, we look to further digest and interpret the industry response. As part of this process, we felt it vital to hear the voice of industry leadership, including how today’s leaders reacted and responded to the results.