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The 10th Annual CLEAR conference saw an incredible turnout of nearly 300 retail, law enforcement, and vendor attendees at the beautiful Bahia Resort on Mission Bay in San Diego, CA, October 28–31, 2019. One of the features of this conference is recognition of top investigations that made major impact in the retail industry.

A recent report from the ECR Community Shrinkage and On-shelf Availability Group charts the scale and extent of the losses retailers are experiencing from a range of self-scan and checkout technologies. The research also provides a detailed review of the ways in which these losses might best be controlled.

As e-commerce continues to evolve, so will loss prevention. We have literally entered a new era in how the consumer shops, and retailers must continue to figure out ways to ship these orders. This is true year-round but even more critical during peak season.

Failure to provide adequate security for victims of intimate partner violence can cause employers legal troubles. This checklist provides a range of possible security measures that retail organizations should consider for protecting employees who are the subjects of domestic violence.

Retailers who have offered “buy online, pickup in store” (BOPIS) and “buy online, return in store” (BORIS) are looking for ways to continue to improve their customer experience through better processes. Retailers who are just venturing into these waters are wise to learn about new best practices.

All bosses are a mix of some good and some not so good traits. But I learned something from all of them. The following list includes the personal traits I observed in the good ones and the bad ones over the years.

Employment drug testing clearly correlates with lower rates of workplace drug use, but not every retailer wants to bear the cost of drug testing or thinks it is a good fit for the company culture. However, health experts suggest that all companies can employ cost-friendly security ideas to keep a lid on workplace drug use.

As a business risk, it’s probably hard for a retailer to think it makes sense to embark on a major pandemic planning initiative given perceived more pressing business issues. Still, security leaders shouldn’t let a lack of attention prevent an annual program review of its readiness. But what might such LP department preparations include?

LPM interviewed more than one dozen retail security consultants, industry leaders, and LP executives and asked what they think about different security tools and strategies to prevent after-hours store break-ins. Their responses focused on 7 tactics retailers should consider.

"We proved-out that the technology works phenomenally well. The technology is great." This effusive praise by an LP executive who oversaw a several-store test...