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Retailers who have offered “buy online, pickup in store” (BOPIS) and “buy online, return in store” (BORIS) are looking for ways to continue to improve their customer experience through better processes. Retailers who are just venturing into these waters are wise to learn about new best practices.

All bosses are a mix of some good and some not so good traits. But I learned something from all of them. The following list includes the personal traits I observed in the good ones and the bad ones over the years.

Employment drug testing clearly correlates with lower rates of workplace drug use, but not every retailer wants to bear the cost of drug testing or thinks it is a good fit for the company culture. However, health experts suggest that all companies can employ cost-friendly security ideas to keep a lid on workplace drug use.

As a business risk, it’s probably hard for a retailer to think it makes sense to embark on a major pandemic planning initiative given perceived more pressing business issues. Still, security leaders shouldn’t let a lack of attention prevent an annual program review of its readiness. But what might such LP department preparations include?

LPM interviewed more than one dozen retail security consultants, industry leaders, and LP executives and asked what they think about different security tools and strategies to prevent after-hours store break-ins. Their responses focused on 7 tactics retailers should consider.

"We proved-out that the technology works phenomenally well. The technology is great." This effusive praise by an LP executive who oversaw a several-store test...

Retailers are often faced with protests by striking workers or picketing consumers that can lead to potentially damaging publicity. An analysis of security mistakes by retailers provides a number of useful ideas for both corporate and store-level employees for mitigating damaging fallout from protests.

Tony D'Onofrio recently spoke on the "Disruptive Future of Retail" at the LPM annual editorial board meeting. His presentation explained the key trends driving the digital transformation of the global retail industry. This article summarizes his presentation.

Many online retailers accept cryptocurrency as a form of payment, and even brick-and-mortar stores and restaurants advertise that they accept cryptocurrency. But despite its widespread popularity, cryptocurrency has almost no regulation.

LP pride! Check out the 26 individuals who are making big industry moves this month.