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The Many Ways Customer Service Impacts Retail Revenues

Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.

A Culture of Tradition and Change: Loss Prevention in Japan

Japan has always had a reputation for its fascinating, distinctive traditions. As an island nation with a long history of isolation, many aspects of the culture are immersed in a rich history and deep traditions dating back thousands of years. On the other hand, it is a country that continuously pushes new trends. The same is true for retail security.

A Massive Fraud that Involved Two Hot Dogs, A Lottery Ticket, and Bigfoot

The concluding day of Innovision 2020 began with a fantastic presentation from Terry Rich, the and former head of the Iowa State Lottery who oversaw the largest lottery fraud investigation in US history, taking an $80 billion dollar gamble on a case that involved a lottery ticket, two hot dogs, and bigfoot.
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W-Z Video: Preparing for After the Interview

If you think about after the interview, you have to worry about termination hearings, unemployment hearings. You have to worry about the defense if you’re doing a criminal case. You have to worry about any other area where they may try to attack the investigation. Let’s talk about that.

The Coronavirus and Its Predictable Future for Retail

A new study indicated that the coronavirus could impact over 5 million businesses worldwide. Eighty-seven percent of USA companies with operations in China expect the outbreak to negatively impact revenue. Of that number, 24% expect declines of 16% or more. The impact on retail could be significant.

LP People on the Move: February 2020

With warmer weather soon to follow, February needed the extra day this leap year to make room for approximately 114 loss prevention professionals making...

US Retail Sales Remain Healthy Despite Bankruptcies and Continued Store Closings

Storm clouds continue to loom over many US retailers in 2020. But all is far from lost for the retail industry in general. It’s changing and evolving to meet consumer’s demands and working hard to make the shopping experience simpler, more relevant, and more enjoyable. Here are the latest statistics.

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Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.

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