Walter E. Palmer, CFI, CPP, CFE, is CEO/president of PCG solutions, a loss prevention consulting, training, and education firm. He has thirty years' experience in retail loss prevention and is a frequent speaker at industry conferences and as a guest lecturer for Eastern Kentucky University’s executive lecture series. He is active in professional development and training as member of the American Society for Training and Development, the International Society for Performance Improvement, and the American Management Association. He can be reached at 859-271-3140 or at wpalmer (at) PCGsolutions (dot) com.