About the Author

Walter Palmer, CFI, CPP, CFE

Walter E. Palmer, CFI, CPP, CFE, is CEO/president of PCG solutions, a loss prevention consulting, training, and education firm. He has thirty years' experience in retail loss prevention and is a frequent speaker at industry conferences and as a guest lecturer for Eastern Kentucky University’s executive lecture series. He is active in professional development and training as member of the American Society for Training and Development, the International Society for Performance Improvement, and the American Management Association. He can be reached at 859-271-3140 or at wpalmer (at) PCGsolutions (dot) com.

Articles by Walter Palmer, CFI, CPP, CFE

Searching for Reality in Retail

Retail Industry

Searching for Reality in Retail

Read any retail trade publication or mainstream news-media article about our industry, and chances are that you will walk away feeling bearish on the future of this business. Go to a retail trade show, and you are likely to hear speaker after speaker emphasizing change, business disruption, moving to e-commerce,

Physical Inventory Control Methods

Inventory Shrinkage

Physical Inventory Control Methods

“What is the single most important measure of the success or failure of your company’s loss prevention efforts?”

If you were to ask senior retail executives this question, the answer you would likely hear is, “Our shrinkage results.” This would not be surprising, as shrinkage affects profitability, shareholder return, resource allocation

What Is RFID?

Loss Prevention Technology

What Is RFID?

RFID stands for Radio Frequency Identification and, this may surprise you, RFID is not new. In fact, it has been around since World War II and has been used in a wide variety of settings and applications. However, only recent developments have made RFID a practical means of changing the

My Turn

One Question to Improve Your Store Visits

For market, district, and regional-based loss prevention personnel, store visits are a key component of their responsibilities. Of course, there are many reasons for store visits, ranging from an investigation to a special event to a physical inventory. But none is more common, more routine, and more important for many