Tony D'Onofrio is the CEO of the advisory group TD Insights. Globally he is recognized as a social media influencer in retail, security, and emerging technologies. He is listed as a top 100 Global Retail Influencer of 2023, publishes regularly on multiple global platforms, has a weekly podcast with the the Loss Prevention Research Council, and presents futurist retail trends regularly through webinars and global presentations. His career has included executive roles in both security and information technology companies including NCR, Sensormatic, and Prosegur Global Retail where he recently was the CEO and Managing Director. He is a graduate of Case Western Reserve University (BA) and Cleveland State University (MBA). His industry thought leadership activities are summarized at tonydonofrio.com.
With brick-and-mortar sales generating over $18.5 trillion in the US in 2020, the physical store will continue to act as the epicenter of the post–COVID retail experience.
This article summarizes the latest shopping data, key insights on the digital shifts underway, and recommendations for a stronger retail industry recovery.
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.