Get Our Email Newsletter

Interview and Interrogation Training: Behavioral Norm

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”

How important is the development of a behavioral norm, especially when an investigator is getting ready to go in and do an interview prior to the WZ method?

Asking control questions, such as date of birth, Social Security number, and address, really does not comprise enticing communication, or communication that allows us to listen for those key verbal indicators and watch for key physical indicators.

- Digital Partner -

 

Start asking questions that entice visual memory, chronological questions. Force the subject to think back and retrieve dates. Ask auditory questions about conversations that took place in a morning meeting. Or maybe even ask emotional questions, such as how the subject feels about a current event. This would entice people to communicate more.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, visit www.w-z.com or www.certifiedinterviewer.com.

This post was originally published in 2017 and was updated November 12, 2018.

Loss Prevention Magazine updates delivered to your inbox

Get the free daily newsletter read by thousands of loss prevention professionals, security, and retail management from the store level to the c-suite.

What's New

Digital Partners

Become a Digital Partner

Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.

Webinars

View All | Sponsor a Webinar

Whitepapers

View All | Submit a Whitepaper

LP Solutions

View All | Submit Your Content

Loss Prevention Media Logo

Stay up-to-date with our free email newsletter

The trusted newsletter for loss prevention professionals, security and retail management. Get the latest news, best practices, technology updates, management tips, career opportunities and more.

No, thank you.

View our privacy policy.