The importance of workplace safety is not a new concept by any means. Retailers have long acknowledged the importance of providing a positive, proactive safety culture that supports an environment where both employees and customers feel safe and secure. It reflects the attitudes, beliefs, perceptions, and values that employees share. It provides a comfortable and welcoming atmosphere for customers. But in today’s retail environment, safety can take on a more literal and profound meaning. When violence becomes a factor, it takes things to an entirely different level.
Areas of focus in the report are:
- Employee perceptions of the overall safety of the retail environment
- Types and frequency of workplace violence incidents in the retail setting
- Whether the available retail programs and policies effectively address workplace violence
- Factors contributing to the increase in workplace violence
- Employee concern over the various threats to the safety and well-being of employees and customers
- Effectiveness of tools and training programs designed to mitigate workplace violence in retail
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