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Jac Brittain, LPC
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
While fighting through an era of personal, professional, social, and economic turmoil, is this a time we should be giving thanks? Absolutely.
What does it really mean to excel as a professional? Many of us will attempt to measure the quality of our career in terms...
More than $8 million in razor blades, white strips, over-the-counter medications, and other health and beauty merchandise was recovered.
An operation between the ORC team at CVS Health and law enforcement has led to one of the largest ORC cases ever recorded in the US.
Confronting a shoplifter always carries with it the potential for an unpredictable outcome, and while most shoplifting apprehensions result in the shoplifter cooperating, it’s critical that we remain alert and aware, prepared for the unexpected and knowing how to react. Most importantly, this also requires having the judgment and fortitude to let it go when the situation calls for it. It could end up being one of the most important decisions that you make.
Six providers that offer data management, data sharing, and data analytics were invited to present their capabilities to support ORCAs.
Core competencies and standards of performance have been established by industry leadership and subject matter experts from across the retail loss prevention community to represent the needs and expectations of the profession.
By identifying the retail workplace hazards that are most likely to impact safety, you will be better prepared to control or eliminate them and prevent accidents, injuries, property damage, and downtime.
We live in a time of great change. We work in an industry where our ability to adjust to the needs of the customer...