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Jac Brittain, LPC
In an LPM webinar Friday, retail executive Todd Hooper offered a first-hand account of how the response has unfolded in Spain, along with suggestions for improving the US response. This post summarizes the discussion and provides links to the recorded webinar and podcast.
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.
Japan has always had a reputation for its fascinating, distinctive traditions. As an island nation with a long history of isolation, many aspects of the culture are immersed in a rich history and deep traditions dating back thousands of years. On the other hand, it is a country that continuously pushes new trends. The same is true for retail security.
Shrink isn’t a cause—it’s an effect. It’s an outcome that goes well beyond the concept of bad guys stealing from our stores. Taking action to build awareness and understanding is essential to the success of your business. Here are some common characteristics in high-shrink stores.
The beaches of Hilton Head Island were hit with a wave of loss prevention professionals as the annual back-to-back-to-back asset protection leadership meetings took place at the Westin Resort in Port Royal Plantation to support the Retail Industry Leaders Association, LP Magazine, and the Loss Prevention Foundation.
In this follow-up to the 2019 Loss Prevention Survey “The New Generation of Loss Prevention: Are We on The Same Page?”, we look to further digest and interpret the industry response. As part of this process, we felt it vital to hear the voice of industry leadership, including how today’s leaders reacted and responded to the results.
Analytics has always been a critical aspect of loss prevention and retail. We could never survive as businesses—or as professionals—without the use of analytics. Yet while the use of data analytics has made huge strides with the help of today’s technology, we can never afford to lose sight of just how important it is to everything that we do.
What does it take to be a true solutions partner? How do they go about approaching their business partners and establishing the foundation for real and lasting solutions—and relationships—with their loss prevention customers? For perspective and input, LPM turned to executive leadership from three leading companies to discuss some common themes.
Negotiations between retailers and solutions providers often begins with subject-matter experts, such as asset protection. But most retailers ultimately engage procurement professionals to negotiate the final contracts who may place reducing costs above achieving the right solution for a fair price.