Day two of the Food Marketing Institute (FMI) ASAP Conference started with Tammy Clark of Wicklander-Zulawski and a refresher course on participatory interview techniques to help support corporate and high-level investigations. This method can be applied to learn more information about a potential issue. It aids the investigator in determining Read More
Tag: shrink awareness
Roslyn Jaffe opened the first dressbarn in Stamford, Connecticut, in 1962 with the intent of serving the newly evolving generation of working women. Building a reputation for quality, style, value, and customer service, the dressbarn store count grew, and in 2005 dressbarn acquired maurice’s. In 2009, they acquired Justice, followed Read More
In a large organization like JCPenney, new hires are immediately given a tidal wave of information on policies, procedures, scheduling, customer service, and register training as well as a host of other operational details. A great deal of careful planning and thoughtful development of training programs goes on in an effort to strike a Read More
Four major retailers discovered that reducing losses in their distribution centers (DCs) boiled down to one primary challenge—getting associates to take responsibility and accountability for inventory losses, as well as for health and safety in the workplace.
Working closely with management, each DC took a good, hard look at its existing Read More
Since its inception in 1993, the Lowe’s Companies loss prevention and safety department has tailored its programs to identify and respond to losses that can be directly attributed to employees. The LP department believes that 80 percent of all losses can be attributed to employees. Forty percent of those losses Read More