Merchandise return transactions are a critical part of the customer experience of the retail industry. The objective is an optimal return rate, where the retailer finds the right balance between too many returns that may lead to return fraud and abuse and too few returns that may lead to customer Read More
Tag: rfid blocker
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
USS has recently unveiled their latest development to combat apparel return fraud, the Disposable Anti-Wardrobing Tag.
Wardrobing, a form of retail return fraud and shoplifting, is a practice used by customers through which a high value article of clothing is purchased with the intent of wearing it for one, or few, Read More
The concept of the retail return is a relatively new phenomenon. In the mid- to late-twentieth century, retailers began accepting returned merchandise as an attempt to gain a competitive edge. The concept worked.
For many retailers, flexible returns have become synonymous with quality customer service. Nordstrom, for example, has built a Read More
Thefts from retailers and other inventory shrink grew to $48.9 billion in 2016 from $45.2 billion the year before, even as budget constraints left retail security budgets flat or declining, according to the annual National Retail Security Survey released by the National Retail Federation and the University of Florida. Shrink Read More
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More than 5 percent of holiday returns in 2017 are expected to be fraudulent, according to retailers. That would put the total loss to retailers from return fraud—for just the holiday season—at more than $2 billion. Fraud statistics for the year suggest that retailers will lose more than $9 billion Read More