When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was hard to study this subject then, since few retailers Read More
Tag: dishonest employee
Contemporary loss prevention policies in the retail industry are a consequence of the so-called “litigation explosion” that dates back to the early to mid-1980s. Time was when a headlong pursuit through the parking lot and across heavily trafficked public roadways was a way of life. To many, it was exhilarating, Read More
A few years back, I was asked to conduct my first telephone-based loss prevention interview with an hourly employee. He was suspected of merchandise theft, and my supervisor insisted that I conduct the interview over the phone as the suspect was 800 miles away in another state, and the case Read More
Many people believe when an individual refuses to make eye contact there is a strong indication the person is being deceptive. People also believe the gestures of the hands and arms while telling a story is an indication of a lie being told.
Academic researchers have spent a considerable amount of Read More
I have frequently heard managers conveying the wrong message when addressing associates about employee theft consequences. These managers say things like “Don’t steal, or you will get caught” or “We have a good loss prevention guy and he catches everything, so don’t steal.” “Don’t steal because it is not worth Read More
It is possible for cash to be an afterthought. Shoppers are using it less, and it doesn’t command attention like new mobile payment methods do. It’s not disappearing, but it’s not changing either. It’s stable and consistent, but maybe a bit anachronistic. Threats to cash, too, aren’t much different than Read More
A credit card skimmer is a device by which thieves and fraudsters steal credit card information. Often, these events will occur in the retail setting, but there are other ways by which the devices can be used to steal information from card owners for criminal purposes. Unfortunately, all it requires Read More
When it comes employee investigations, sometimes the “smell test” will just not let you rest. You know, those situations when you listen to a story or a business practice, and something just plain stinks. On the surface, nothing appears to be wrong, but there is a smell just below the Read More
Countless elements go into building a successful loss prevention career. Each of us evolves through a series of self-discoveries as the many features that make up who we are unfold through clear foresight and occasionally blind ambition as we forge the pieces into the image of leadership and experience that we Read More
Loss prevention and retail industry professionals have a responsibility to stay informed about the latest retail theft statistics. This article provides a snapshot of what retailers currently face when it comes to loss and theft.
Inventory shrinkage refers to the difference between the merchandise a retailer shows in its records Read More