Tag: crisis management


Revisit Your Crisis Communication Plan

Revisit Your Crisis Communication Plan

Based on recent events, it’s time for all companies to revisit their crisis management and crisis communication plans.

Then: Hurricane Katrina, Superstorm Sandy, racial profiling accusations at Macy’s, food contamination at Chipotle.

Now: Charlottesville protests, civil disturbances at Berkeley, Hurricane Harvey, Hurricane Irma.

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The list goes on and on, and it never   Read More


Retailers’ Response to Hurricanes Harvey and Irma

As I write this column, Hurricane Irma is bearing down on Florida just two weeks after Hurricane Harvey devastated southeast Texas and southwest Louisiana. Both storms have exacted extreme damage termed “unprecedented,” “800-year event,” “largest ever in the Atlantic,” and other superlatives that seem to have become the new normal.

At   Read More


How to Define Loss Prevention

How to Define Loss Prevention

“So, what do you do?”

This is common question that for some loss prevention professionals presents a perplexing set of thoughts. “How do I adequately satisfy the inquirer’s request, without overcomplicating the dialogue?”

At a retail event, the response “loss prevention” is sufficient, or maybe “asset protection,” depending on the retailer. At   Read More


7 Steps to Implementing a Workplace Violence Response Plan

7 Steps to Implementing a Workplace Violence Response Plan

Heightened security concerns have focused significant attention on crisis response plans, and more firms now have plans in place for terrorist, bomb threats, fires, and natural disasters than at any point in modern history. Conspicuous by its absence from many of these plans is a workplace violence response plan; when it   Read More


Have You Built the Relationships Necessary to Manage Crisis Events?

Have You Built the Relationships Necessary to Manage Crisis Events?

Sponsored by American Public University

Retailers’ crisis management programs have matured over the last decade. Nonetheless, wishful thinking continues to plague their disaster planning, according to Anthony Mangeri, American Public University’s director of fire and emergency management strategic relationships. Too often, the orientation of retail organizations leans towards “it probably won’t   Read More