WKS Restaurant Group is using Interface Security Systems’ managed video verified intrusion alarm monitoring to eliminate false alarm costs and standardize security operations across more than 380 restaurants, including El Pollo Loco, Wendy’s, Denny’s, Krispy Kreme, Blaze Pizza, and Corner Bakery locations.
Before turning to Interface, WKS was incurring about $165,000 in false alarm fees.
“The problem of false alarms was literally keeping us awake in more than one way,” said Christopher Magana, senior asset protection and safety manager at WKS. “On the other hand, we were losing money as a result of false alarm costs that impacted our bottom line, and on the other hand, employees were woken up at odd times only to discover that the entire effort was a waste.”
WKS said that it chose Interface based on its proven track record in implementing physical security solutions for multi-location restaurant chains and multi-brand franchises. The partnership was kickstarted with a pilot program to validate the effectiveness of the alarm monitoring solution.
“During the pilot run, at every location where we deployed the video verified alarm solution, we incurred zero false alarm fees,” Magana said. “It was a huge win for WKS and Interface.”