Get Our Email Newsletter

We All Pay the Price for Fraudulent Returns

Today’s consumer demands that retailers, particularly online sellers, offer flexible return policies. Brightpearl, an omnichannel retail management firm, says that nearly a third of US shoppers won’t make a purchase online if they can’t return the item free of charge and 71 percent would be unlikely to shop with a brand again after encountering a poor return experience.

Liberal return policies contribute to return fraud and abuse that Appriss, a data analytics company, estimated at $24 billion last year. Other studies have found that up to 20 percent of returns, legitimate and fraudulent, occur during the holiday season. The National Retail Federation (NRF) cites these reasons for why return fraud picks up during the holidays… Jackson Sun

Loss Prevention Magazine updates delivered to your inbox

Get the free daily newsletter read by thousands of loss prevention professionals, security, and retail management from the store level to the c-suite.

What's New

Digital Partners

Become a Digital Partner

Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.

Webinars

View All | Sponsor a Webinar

Whitepapers

View All | Submit a Whitepaper

LP Solutions

View All | Submit Your Content

Loss Prevention Media Logo

Stay up-to-date with our free email newsletter

The trusted newsletter for loss prevention professionals, security and retail management. Get the latest news, best practices, technology updates, management tips, career opportunities and more.

No, thank you.

View our privacy policy.