Tag: wicklander-zulawski

As we reported in our recent May-June edition, the Women of Loss Prevention survey, sponsored by Tyco Retail Solutions and Protos Security, offered a...

In this week’s WZ / IAI interview and interrogation training tip—one of the most popular in the archives—Dave Thompson, CFI, details discussing rationalization with the subjects, and the content of such rationalization.

Compassion can be an important component to assist people when they decide to tell the truth. How might you, as an interviewer, apply compassion to your conversations about employee dishonesty?

Sometimes we forget about that all-important time frame and all the things that could go wrong during that two- to five-minute walk. Are we properly preparing our business partners on what to do or say during that conversation?

Often, experienced and confident interviewers tend to ask for less feedback over time. The more interviews they have conducted, the less feedback they request. That's a dangerous combination.

This post's findings are the result of more than thirty retail and law enforcement interviews expressly asking for opinions and thoughts on investigating ORC. It's from the archives, but its advice is timeless.

A lot of those called on to evaluate interviewers within an organization are long removed from the field, and their initial training in interviewing is probably dated. So are they reinforcing the class’s learning objectives?

Interviewers often make an implicit promise or suggestion of leniency, without actually realizing what they're saying. Think about the risks that come along with your go-to lines or phrases.

To become a true partner in the loss prevention community, Kadege feels there are a few primary qualities that lead the way. "First, say what you'll do and do what you say. If you say you'll do something, do it. People always prefer honesty."

Simply put, change of perspective is to allow the subject to see the situation from a decision-maker's point of view. Even though somebody has done something wrong, there are still two different ways to handle that situation: talk about it, or continue to lie about that happening.