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Retail Evolution and City Transformation in the Post-Pandemic Economy

Retail’s evolution will be reshaped in the years ahead by how stores assess the changing needs of customers, but it will also be a byproduct of the environment.
shoppers

Is Your Security Team Confronting Implicit Bias in the Right Way?

The security industry isn’t uniquely prone to implicit bias, but the costs can be particularly high if a bad security decision is made because of it.
homeless man

Home Is Where the Retailer Is

On a single night in 2020, approximately 580,000 people were homeless in the United States, a 2 percent increase since 2019 and the fourth consecutive annual increase nationwide.
FBI

RILA and FBI Collaborate to Curb ORC

RILA and the FBI’s Cleveland Field Office have established a working relationship to facilitate communication between the FBI and retailers.

How to Calculate Shrinkage in Retail

Understanding how to calculate shrinkage in retail is important. However, understanding why it is important to control these results and how we can impact company profitability by both improving sales and controlling retail shrinkage is the key to success.

The Many Ways Customer Service Impacts Retail Revenues

Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.

A Culture of Tradition and Change: Loss Prevention in Japan

Japan has always had a reputation for its fascinating, distinctive traditions. As an island nation with a long history of isolation, many aspects of the culture are immersed in a rich history and deep traditions dating back thousands of years. On the other hand, it is a country that continuously pushes new trends. The same is true for retail security.

Is Shoplifting a Gateway Crime? Criminal Justice Survey Says “Yes”

Seventy-nine percent of criminal and juvenile justice professionals believe, based on their experience with offenders, that shoplifting is a "gateway" crime. Almost eight out of ten said that their professional experience has shown that shoplifting is commonly a gateway to additional acts of shoplifting and more serious crimes.
retail shoplifting

To Detain or Not to Detain

Apprehension may or may not generate general and specific deterrence with some people. Detention can shame the offender or at least convince them to not try that crime again. Non-detention risks sending the message to those thieves and others aware of the policy that the store will not physically resist ongoing theft efforts. What does a retailer do?

An About-Face for LP? Advances in Identification Technology Let Retailers Get Proactive

"We proved-out that the technology works phenomenally well. The technology is great." This effusive praise by an LP executive who oversaw a several-store test...
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