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Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.
Japan has always had a reputation for its fascinating, distinctive traditions. As an island nation with a long history of isolation, many aspects of the culture are immersed in a rich history and deep traditions dating back thousands of years. On the other hand, it is a country that continuously pushes new trends. The same is true for retail security.
Seventy-nine percent of criminal and juvenile justice professionals believe, based on their experience with offenders, that shoplifting is a "gateway" crime. Almost eight out of ten said that their professional experience has shown that shoplifting is commonly a gateway to additional acts of shoplifting and more serious crimes.
Apprehension may or may not generate general and specific deterrence with some people. Detention can shame the offender or at least convince them to not try that crime again. Non-detention risks sending the message to those thieves and others aware of the policy that the store will not physically resist ongoing theft efforts. What does a retailer do?
"We proved-out that the technology works phenomenally well. The technology is great." This effusive praise by an LP executive who oversaw a several-store test...
When it comes to fitting room shoplifting, it’s impossible to accurately gauge the total loss. However, the anonymity provided is still the shoplifter’s best friend. But changing privacy and surveillance laws are making it more and more difficult to combat fitting room thefts. Consider this partial list of suggested LP tactics.
Tom Meehan, CFI recently completed his first book-length publication titled "Evolution of Retail Asset Protection: Protecting Your Profit in a Digital Age."
Theft, fraud, and losses from other retail “shrink” totaled $50.6 billion in 2018, up from $46.8 billion the year before.
Whether you are an AI skeptic or an enthusiast, these real-life scenarios illustrate the impact of AI and IoT and demonstrate ways for the retail industry to reimagine their loss prevention strategies with advanced technologies.
The crime of shoplifting is as old as shopping itself. The first documented cases of shoplifting took place in 16th-century London and involved groups of men called “lifters” (early organized retail crime?).