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The NRSS indicates that shoplifting accounted for 35.7 percent of the reported shrink in 2017, which is down from 39.3 percent in 2016.
Shoplifting is often viewed by professionals and amateur thieves as a low-risk versus high-reward business. As experts have documented, many shops and stores do not do enough to dissuade the rational criminal, who scans every environment for an opportunity.
Common flashpoints for retail conflict and violence include confronting suspected thieves, refusing sales, and dealing with antisocial behavior. Nothing new here, but the prevalence of each appears to be increasing.
Appriss Retail recently released an analysis of the cost and ramifications of US consumer merchandise returns on retailers, jobs, and state economies. The “2018...
Who shoplifts? There is no typical profile of a shoplifter. Based on our experience of interviewing offenders, shoplifters can be male or female, of any race, as young as five or well into their seventies.
Despite retailers reporting worrisome and worsening ORC statistics, resources to fight it may be on the verge of stagnating. Only 40 percent said their companies are allocating more resources to fight ORC, down from about half of retailers that noted increased spending in both 2016 and 2015.
Los Angeles City Attorney Mike Feuer, the Los Angeles Police Department (LAPD) and ALTO US have recently announced they are teaming up to implement a retail risk management solution to battle ORC.
Faced with rising rudeness, the mission to protect personnel assets from violence seems increasingly complicated. So what can retailers do about it?
This post's findings are the result of more than thirty retail and law enforcement interviews expressly asking for opinions and thoughts on investigating ORC. It's from the archives, but its advice is timeless.