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Employee lawsuits over bag checks, expanding theft admissions, and the reasons why good investigators fail: these topics were of great interest to LPM Insider readers this year.
Global Shopper Study Finds Retail Store Associates Believe They Can Provide Better Customer Service...
A large majority (66 percent) of surveyed retail associates believe that if they were equipped with tablets, they could provide better customer service and...
Implementing targeted theft-deterrent strategies depends on consistent record-keeping, organization, and pattern recognition. A data-driven incident management process is the only way to keep pace with an extremely adaptable foe.
Between the physical and online space, ever-diminishing timelines, and the possibilities of pinpointing stock on its return journey (the so-called reverse logistics model), you have all the ingredients for a parallel universe where nothing is quite what it seems.
Every so often, a simple idea catches the imagination, fervor, and engagement of a group of people and is developed into a successful practice that revolutionizes a business. Electronic article surveillance (EAS) source tagging is definitely one of those.
Retail doesn’t start and stop at the front door of our stores. Ultimately, our value depends on our ability to broaden our influence while protecting every aspect of the business enterprise, including the supply chain.
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer's bottom line. But retail shrink numbers are vulnerable to blind spots and imprecise metrics.
If you work in inventory control, your job description likely includes some combination of the responsibilities described in this post.