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Interview and Interrogation Training: Developing Rapport

Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.
Calendar of Loss Prevention conferences and Events

5 Upcoming Loss Prevention Conferences and Events

Happy New Year! This is the time of year when everyone's getting organized for 2019. Let LPM help you find your next networking opportunity, retail technology expo, or training course.
employee bag checks

LPM Insider’s Top 5 Employee Theft Articles of 2018

Employee lawsuits over bag checks, expanding theft admissions, and the reasons why good investigators fail: these topics were of great interest to LPM Insider readers this year.

Interview and Interrogation Training: Proper Dress for an Interview

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Wayne Hoover, CFI, discusses the way that you should dress for your interview with a dishonest associate.

Interview and Interrogation Training: Best Timing for the Interview

This week’s International Association of Interviewers video tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at the best timing for an employee interview.

IAI Announces Bryan Barlow, CFI as Newest Board Member

The International Association of Interviewers (IAI) is proud to announce their newest advisory board member, Bryan Barlow, CFI. Bryan Barlow, CFI, joined the Chicago Police...

Interview and Interrogation Training: Assumptive Questions

This week’s International Association of Interviewers interview and interrogation training tips from the archive, provided by Wicklander-Zulawski, feature Wayne Hoover, CFI, looking at the soft accusation assumptive question during an interview.

LPM Excellence Recognizes Wayne Hoover for Partnerships

"If you don't have the answer or the service that helps your partners, go find it for them and share it, so they know you're there to help them be successful."

Interview and Interrogation Training: Behavioral Norm

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”

Interview and Interrogation Training: Risks of Being Too Specific

It's important, when you strategize your introductory statement, that we keep it non-confrontational and general enough to get the optimal way for you to get the most amount of truth from that conversation. Learn more in this week's NEW video tip.
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