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Stefanie Hoover from ALTO USA explains ways to reduce shrink in retail stores—starting with proper employee training and adequate timing.
How much of our shrinkage number is due to theft? How do you answer this question? Educated guess? Based on indicative feedback? Through deep data analysis? The “go to” tool to understand the answer to these questions, and move shrinkage from unknown into known shrink, is often the incident reporting tool.