Tag: employee theft
How to Manage Inventory: Shrink Visibility
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer's bottom line. But retail shrink numbers are vulnerable to blind spots and imprecise metrics.
Interview and Interrogation Training: The Agitated Interviewer
This week’s International Association of Interviewers interview and interrogation training tip from the archives has Dave Thompson, CFI, discussing the effect of an interviewer becoming agitated or aggravated during an interview or interrogation.
The Worldwide Impact of Shrink
In the United States and around the globe, shrink continues to be a challenge for retailers, especially as competition grows, profit margins constrict, and...
Interview and Interrogation Training: Rationalize the Motive, Not the Act
In this week’s WZ / IAI interview and interrogation training tip—one of the most popular in the archives—Dave Thompson, CFI, details discussing rationalization with the subjects, and the content of such rationalization.
Interview and Interrogation Training: The Walk to the Interview Room
Sometimes we forget about that all-important time frame and all the things that could go wrong during that two- to five-minute walk. Are we properly preparing our business partners on what to do or say during that conversation?
Interview and Interrogation Training: Seeking Feedback
Often, experienced and confident interviewers tend to ask for less feedback over time. The more interviews they have conducted, the less feedback they request. That's a dangerous combination.
NRF/University of Florida Survey Says Retail Shrink Decreased to $46.8 Billion in 2017
Thefts, fraud and losses from other retail “shrink” decreased to $46.8 billion in 2017 from $48.9 billion the year before as shoplifting and organized retail crime continued to be the leading causes.
