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safety performance measurement

Is the Time Right to Invest More in Worker Safety and Health?

A focus on environmental, social, and governance issues within a workplace can create innovative employee recruitment and productivity.

Managing Disruptive Behaviors in Retail in Response to COVID-19

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
retail shoplifting

To Detain or Not to Detain

Apprehension may or may not generate general and specific deterrence with some people. Detention can shame the offender or at least convince them to not try that crime again. Non-detention risks sending the message to those thieves and others aware of the policy that the store will not physically resist ongoing theft efforts. What does a retailer do?
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