By The Loss Prevention Foundation
Simply stated, embezzlement involves a breach of trust. The nature of embezzlement can be either minor in nature (for example, a dishonest employee pocketing a few dollars from the cash register), or involve immense sums of money and sophisticated schemes. Read More
Not every solution needs to feed into the crime prevention arms race. An important foundation, say researchers and industry experts, is for retailers to assess whether their basic control policies and procedures might be inadvertently contributing to employee dishonesty. Read More
By Peter Chie
Using rapport-building techniques with the subject can aid in gleaning information that can help identify and build rationalizations to be used later in the interview process. Establishing a rapport is a critical part of the interview, helping to build trust and injecting a certain level of serenity into the process. Read More
By Wicklander-Zulawski and Associates
When trying to obtain the truth from a dishonest employee, a suspect involved in another type of criminal investigation, or even a member of your family, we typically see five types of lies. [WZ / IAI Interviewing and Interrogation Training Tip of the Week from the archives.] Read More
EDITOR’S NOTE: Chad McIntosh is the vice president of loss prevention and risk management for Bloomingdale’s. He has more than forty years of loss prevention experience with companies that include Macy’s, Polo Ralph Lauren, and The Home Depot. Throughout his career, McIntosh has been highly active in the loss prevention Read More
By Christopher P. Norris, CFI, and Alan Grocott, CFI
Everyone has known an Eric. He was the person who could join a crowd and seem to know everyone moments later. Walk with him into a crowded pub, and in minutes, he would be laughing and moving from person to person as if he had been a regular there for Read More
Employees should be taught the signs of customer who uses a stolen credit card. Credit card fraud detection signs may include the red flags listed in this post. Read More
By Christopher P. Norris, CFI, and Alan Grocott, CFI
Compassion can be an important component to assist people when they decide to tell the truth. How might you, as an interviewer, apply compassion to your conversations about employee dishonesty? Read More
By Dan Faketty
One question I have been asked frequently is, “How did you know how to battle retail shrink in the grocery business, especially considering your background is predominantly in discount retail?” My response to that question is almost always the same, which is: “I follow the loss prevention road map.” Often Read More
By David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP
In situations where a subject reverts to “I don’t remember,” it is generally a means of defending himself without having to admit to participation in a particular act. Read More
