Tag: De-escalation training


Real-World Lessons from Hostage Situations

Real-World Lessons from Hostage Situations

Late in August, on a trendy stretch of one of America’s most iconic streets—King St. in Charleston, SC—a fired dishwasher returned to the restaurant where he had worked and shot and killed a former coworker. Announcing, “There’s a new boss in town,” he took another person hostage for several hours   Read More


De-escalation Training Program Addresses Disruptive Behaviors

Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amidst growing concern over the challenges and opportunities for safety in retail stores. The subject was discussed in great detail at the September 2016 Loss Prevention Foundation’s (LPF) board of   Read More


Perspectives from Practitioners

We try to always write the articles in this magazine from the perspective of the loss prevention practitioner. Apart from the columns written by LP professionals, the four feature articles in this issue include quotes or references from 23 individuals.

In the feature on LP and IT collaboration, there is input   Read More