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Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Retailers are often faced with protests by striking workers or picketing consumers that can lead to potentially damaging publicity. An analysis of security mistakes by retailers provides a number of useful ideas for both corporate and store-level employees for mitigating damaging fallout from protests.
At a keynote presentation at NRF Protect last month, a panel of industry leaders was shown data that 65 percent of retailers provide active shooter training and was asked—why aren’t we at 100 percent? Check out the 12 core elements that should be in any training program, plus questions you should ask to assess training providers.
Trying to escape during an active shooting may be lifesaving, but during a hostage situation, it is likely to cause a situation that is typically resolved peacefully to turn deadly.
One recent examination of public media sources suggests that retail robbery and burglary grew by more than 8 percent in the first half of 2017 compared to a year earlier.
Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amidst growing concern over...
Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amid growing concern over...
We try to always write the articles in this magazine from the perspective of the loss prevention practitioner. Apart from the columns written by...