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Managing Disruptive Behaviors in Retail in Response to COVID-19

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.

A Retailer’s Response to Protests Could Impact Its Reputation: An Analysis of Security Mistakes

Retailers are often faced with protests by striking workers or picketing consumers that can lead to potentially damaging publicity. An analysis of security mistakes by retailers provides a number of useful ideas for both corporate and store-level employees for mitigating damaging fallout from protests.

More Retailers Are Training on Violence Prevention. But Is It Sufficient? Effective?

At a keynote presentation at NRF Protect last month, a panel of industry leaders was shown data that 65 percent of retailers provide active shooter training and was asked—why aren’t we at 100 percent? Check out the 12 core elements that should be in any training program, plus questions you should ask to assess training providers.
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Real-World Lessons from Hostage Situations

Trying to escape during an active shooting may be lifesaving, but during a hostage situation, it is likely to cause a situation that is typically resolved peacefully to turn deadly.

Crime Is Moving from Street to Store. Here’s What Retailers Need to Do.

One recent examination of public media sources suggests that retail robbery and burglary grew by more than 8 percent in the first half of 2017 compared to a year earlier.

De-escalation Training Program Addresses Disruptive Behaviors

Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amidst growing concern over...

LPF Announces De-escalation Training Program, “Addressing Disruptive Behaviors – Essentials”

Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amid growing concern over...
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Perspectives from Practitioners

We try to always write the articles in this magazine from the perspective of the loss prevention practitioner. Apart from the columns written by...
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