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social media crisis management

5 Tactics for Social Media Crisis Management

Warren Buffett has been quoted as saying, “It takes twenty years to build a reputation and five minutes to ruin it." In the digital age, social media has probably turned that five minutes into less than two minutes.
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Your Crisis Management Team Structure Must Consider Human Emotion

An employee has been murdered as a result of a workplace violence situation. A Category 2 hurricane is headed for your facilities. A never-before-seen infectious disease has arrived and is negatively affecting your operation due to the anxiety it is causing your employees and customers. These are just some of the critical incidents that I have been a part of managing.
Crisis Management Plan

The Best (and Most Practical) Tips to Improve Your Crisis Management Plan

As we all know, a major crisis can arise at any time. It can be natural or man-made, short-lived or having devastating consequences over an extended period, affecting one business or many, and permanently damaging the reputation of some.
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7 Steps to Implementing a Workplace Violence Response Plan

A comprehensive approach to addressing a workplace violence incident involves these seven steps.
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How to Build an Effective Relationship with Your Third-Party Logistics Provider

Loss prevention must provide effective oversight in order to keep these operations effective and productive. Here are a few things to consider when building an effective relationship with the third-party logistics provider.

Crisis Response: Did Starbucks Get It Right?

All good intentions, training, and management direction can be almost totally wiped out with a single incident. Just ask Starbucks CEO Kevin Johnson.
social media crisis management

5 Tactics for Social Media Crisis Management

Warren Buffett has been quoted as saying, “It takes twenty years to build a reputation and five minutes to ruin it."In the digital age,...

Navigating a Year of Transition

Following are a few article summaries that can provide you with a small taste of the original content available to you every day through...
loss prevention in retail, retail loss prevention certification, loss prevention training courses

LP101: Crisis Management Plan Development

Crisis management is a process used to eliminate or reduce the harmful effects of an event and establish methods to deal with them when...
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From Supermarket Store Detective to Director

EDITORS NOTE: Scott Ziter is director of asset protection for Price Chopper Supermarkets based in Schenectady, New York. He began his career as a...

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Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

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Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

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Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

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Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.