COVID-19 has forced businesses around the world to adapt and in many cases to transform from their typical business model to now relying heavily on a variety of delivery models to attract and retain stay-at-home customers. While retailers are trying to adapt to the new normal of limiting the number of customers, enforcing social distancing, curbside pick-up, and other new measures, the challenge of supplying these stores and gearing up for the country’s phased reopening has brought an entirely new set of logistical difficulties that require creative thinking to meet the demand and ensure safe, timely delivery. This podcast feature three supply chain experts – Byron Smith, Glen Master, and Jason Rowland – who will offer their insights into the challenges addressed and solutions going forward.
Byron Smith, CFI, LPC, is chairman of the International Supply Chain Protection Organization (ISCPO) with over 29 years retail experience with Eckerd Drugs, Office Depot, Circuit City, and 7-Eleven. He has held roles in corporate loss prevention, distribution and logistics, risk management and business continuity, safety, and corporate security.
Glenn Master is a recognized industry supply chain expert with over 20 years in loss prevention and security management with companies such as Pitney Bowes, Newgistics, Office Depot, Henry Schein, and Motorola. He is cofounder and board member of the ISCPO and an adjunct professor teaching LP and security management at Texas Christian University.
Jason Rowland is the director of compliance for Asendia USA where he leads all compliance and loss prevention initiatives. He spent 11 years with the US Department of Homeland Security, most recently as a lead transportation security inspector as a subject-matter expert in the federal regulation of the passenger and cargo air transportation industry.