Sears Holdings announced that they have committed to two new initiatives to strengthen their Loss Prevention / Profit Enhancement efforts. ‘We are pleased to demonstrate our renewed commitment to the training and development of our 7,000+ LP associates”, said Scott Glenn, VP & Chief Security Officer for SHC. Lisa Kane has been promoted to lead the new team of Regional Training and Investigations Managers in phase one of this expansion. Our goal is to focus much more acutely on internal development and training programs in addition to areas of financial literacy and operational excellence. “We have a great opportunity to utilize our Loss Prevention talent to help drive margin and profit improvement”, said Kane. Most of the new roles have been filled internally with SHC looking to strategically add external talent in order to round out the skill sets of the group.
Additionally, SHC has launched a new centralized remote monitoring program. This significant investment will play out as a broad-based approach to investigations, margin enhancement, and member safety. The remote investigations team will be based in two locations; the investigations center in Cleveland, Ohio and the Corporate Office in Hoffman Estates, Illinois. SHC has been investing in digital and internet protocol technology for the last few years to support this effort. “We have made significant strides in cooperation with our IT & Operations partners that gives us the ability to leverage technology and expand our reach,” said Glenn. This team will initially be focused on remote locations and stores with limited Loss Prevention staffing. “The ability to see into stores and quickly observe the member experience, safety conditions, and operational/profit impactors will truly add value to our entire organization,” said Johnathan Edmiston, Divisional VP for the Sears Format.