Sales Up—Where Did the Profits Go?

Unpacking the truth in omnichannel returns with Verify® return authorization

Verify® return authorization allows you to intelligently manage the right customer experience for merchandise returns across all your retail channels before you even need to consider logistics.

You want a seamless return authorization process that can help you prevent fraud and protect profits regardless of where a consumer purchases or returns an item. As a Software-as-a-Service (SaaS) solution, Verify is a good fit.

Bridging of brick-and-mortar and direct channels. By centralizing return transaction data, Verify can easily correlate returns from your multiple channels. In addition, Verify can support diverse data formats from your retail systems used in each channel.

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Single interface. Appriss Retail provides a single, straightforward messaging interface to its return authorization system that can support and deploy rapidly to any existing process in your POS, ecommerce, mobile commerce, and/or fulfilment systems. Verify integrates with or without RMA processes and online registration.

Customized return recommendations for any channel. The Appriss Retail analytics team can customize statistical models, track artificial intelligence performance, and suggest modifications as needed. Additionally, knowing every shopper’s complete purchase and return history, Verify can establish individual and specific return recommendation, like shorter time limits, extra shipping charges, etc. This is especially important for those retailers who wish to treat online, catalog, and brick-and-mortar returns differently.

Tracking the shopper’s return history across all channels. Seamless, multi-channel systems require identifiers that are sensible in each channel and permit consolidating all a consumer’s or a receipt’s return activity in one history. Appriss Retail’s omnichannel return authorization solution can use order numbers, consumer ID numbers, online registration numbers, purchase ID numbers, and other identifiers to track consumers or receipts in both brick-and-mortar and direct channels.

Appriss Retail’s best practices can help establish the rules, models, and measurements necessary to guarantee your return objectives are met, while still protecting the important relationships with your good customers. Regardless of the number of channels you need to support, there are very effective methods to consolidate return authorizations for your omnichannel shoppers.

Learn to prevent omnichannel return fraud and loss by downloading this info sheet or requesting more information.

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