March Networks announced several enhancements to its retail solution that use AI and cloud technology to help quick service restaurants and other retailers cut losses from theft, improve customer service, and drive profitability.
To assist in curbside delivery, the new mobile order pick-up solution alerts operators in real-time to customers arriving for curbside pick-up. The solution uses an AI-powered analytic available in March Networks’ ME6 Series IP Cameras to detect vehicles arriving for pick-up. Retailers can receive an email or text message alert about each vehicle’s arrival, and recorded video of every curbside delivery is captured for future review and inspection.
When paired with March Networks’ Searchlight for Retail software, the solution allows businesses to also capture data analytics on curbside deliveries. Searchlight, available as a cloud service, combines video surveillance with point-of-sale transaction data and business analytics for exception-based reporting and faster loss prevention investigation times. It also offers information on customer service, operations, and business performance with easy-to-read dashboards.
Retailers can access Searchlight data on their smartphone or tablet with the March Networks Command Mobile Plus app. Using the app, retailers can see transaction data paired with surveillance video, investigate security alerts, and review thumbnail images from each of their cameras.
“By offering this innovative cloud-based suite of tools, March Networks is using AI to help solve the problems retailers and QSRs face on a daily basis,” said Net Payne, chief sales and marketing officer, March Networks. “This new curbside solution helps retailers adapt to changing consumer demands and use video to improve the customer experience and gather new insights about a rapidly growing segment of their business.”
March Networks is showcasing these new additions at the GSX trade show in Orlando, Florida, September 27-29, at booth #1708.