Get Our Email Newsletter

LPM Insider Survey: How Well Has Facebook Handled Itself in the Face of Controversy?

In last week’s most-read story, “Have You Deleted Your Facebook Account Yet?”, we discussed how Cambridge Analytica, a political data firm hired by President Trump’s 2016 election campaign, gained access to private information on more than 50 million Facebook users.

According to the New York Times, the data collected from Facebook included details on users’ identities, friend networks and “likes.” Facebook has said that “no passwords” or sensitive information was taken.

Facebook is insisting that the Cambridge incident was not a data breach, but maintains that Cambridge crossed the line and broke the rules when they provided the information to a political consulting firm.

LP Solutions

Cambridge Analytica first denied that they had obtained or used Facebook data, then changed their story claiming they deleted the information when they realized they were in violation of Facebook’s rules. Facebook also said they demanded and received certification that the data had been destroyed, but now say they recently received reports that not all the data was deleted.

This debacle has led to a Federal Trade Commission investigation and calls from Congress and British Parliament for Facebook founder and CEO Mark Zuckerberg to appear before them over the incident, with hundreds of thousands of Facebook users also claiming they plan to delete their accounts.

Regular readers of the LPM Insider know that we talk a lot about crisis management and crisis communication basics. Some of those fundamentals include:

- Digital Partner -
  • Have the most senior executive possible act as the company spokesperson—and quickly
  • Immediately respond to major issues with candor and openness
  • Show concern and empathy
  • Closely monitor the developing situation on all forms of communication: social media, television and radio—and know what’s being said

So, how has Facebook handled this crisis, and how appropriate and effective was their initial response? What do you think?

We look forward to your insights and opinions! Please feel free to candidly share your thoughts. All responses to the survey will remain anonymous.

Look for the results of the survey to appear in next Monday’s LPM Insider.

Loss Prevention Magazine updates delivered to your inbox

Get the free daily newsletter read by thousands of loss prevention professionals, security, and retail management from the store level to the c-suite.

What's New

Digital Partners

Become a Digital Partner

Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.


View All | Sponsor a Webinar


View All | Submit a Whitepaper

LP Solutions

View All | Submit Your Content

Loss Prevention Media Logo

Stay up-to-date with our free email newsletter

The trusted newsletter for loss prevention professionals, security and retail management. Get the latest news, best practices, technology updates, management tips, career opportunities and more.

No, thank you.

View our privacy policy.