Finding the right balance between protection and service has always been a mission of our asset protection programs. Retail is a business that thrives on providing access that serves both the customer and the business. We want our customers to touch, test, and try our goods and services, doing so in a pleasant and enjoyable atmosphere that will keep them coming back. As a retail business, we also want to share with our customers what we have to offer in an atmosphere that is pleasant, productive, informative, and profitable.
Electronic Article Surveillance (EAS) systems are designed to help retailers enhance sales and protect profits while still managing and mitigating potential opportunities for shoplifting and theft. When used appropriately, EAS systems enable retailers to open availability to merchandise, allowing shoppers unassisted access to products while protecting against losses. In effect, these efforts are an investment in our quality of service as much as they are a tool used to protect assets.
As the retail environment continues to evolve, we persistently search for ways to improve our methods and practices. This can include challenging our perspectives on even the most tried and true tools of the trade to maximize our quality of service. And as our asset protection programs innovate and change, how has this impacted our perspective on the use of EAS systems?
Your comments and opinions can make a difference. Please complete this brief survey to share your thoughts and perspectives. Your responses will remain strictly confidential, and the survey should take less than five minutes to complete. The survey will close on Friday, May 10th.
Thank you for taking the time to share your insights. Results of the survey will be published as part of an upcoming article with LP Magazine.
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