Lessons Learned from Retail’s Front Lines | Ep. 23

Navigating Risk, Compliance, and Safety

Big Lots is one of the few retailers who has remained open during the COVID-19 crisis. In this podcast, Rob LaCommare, Big Lots’ vice president of asset protection and safety, discusses the lessons learned in the last few months as the retailer has seen more shoppers and sales, but also more areas of risk. LaCommare outlines how the company is leveraging technology to make faster and smarter decision making while ensuring compliance for both its employees and its customers. Key talking points include:

  • Lessons learned and valuable tips to keep in mind as they prepare to reopen stores.
  • How the right technology can help inform and enforce employee compliance.
  • What safety looks like in this environment and how to prepare for the future.
  • How data and analytics can identify risk and fraud as well as opportunities for improvement.

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Rob LaCommare, CFI, is vice president of Asset Protection and Safety at Big Lots, where he is responsible for asset protection, safety, business continuity and crisis response functions, as well as e-commerce fraud prevention. He has over 29 years of industry experience and has held leadership positions at Ascena Retail Group, Justice Retail, Limited Too, Structure, and ACO Hardware.

Adam Haight is director of sales at Zebra Analytics, where he is responsible for sales operations, partners, and lead development. He has over 20 years of experience in working with companies that deliver award-winning, high-value enterprise software solutions. He holds a BA from the University of Maryland.

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