Loss Prevention Magazine - September - October 2019

The detection of deception is a complex process, one that is never likely to be fully mastered by man without the help of technology. While researchers have generally focused on single nonverbal cues to identify deception, an investigator has a much richer environment offering a greater depth of clues to lead the investigation.

Retailers who have offered “buy online, pickup in store” (BOPIS) and “buy online, return in store” (BORIS) are looking for ways to continue to improve their customer experience through better processes. Retailers who are just venturing into these waters are wise to learn about new best practices.

As the Coalition of Law Enforcement and Retail celebrates its tenth anniversary, perhaps an apt metaphor for CLEAR entering its second decade is a child on the precipice of adolescence—still hopeful, not without challenges, and hitting a growth spurt. In just the last year, CLEAR has doubled in size.

Cash logistics and visibility is critical to business. Packages sent to your home are tracked efficiently, so you know exactly where and how they move. Shouldn’t it be possible to track your money the same as your packages? Significant changes to cash handling are in the works.

At a recent ECR meeting in Madrid, the working group of fifty-plus retailers set about answering the same question: where does loss prevention see itself in 2025? This article summarises how these retailers saw the future, but the real point of this discussion is to act as a prompt for you and your team to find your own responses to the question.

In this follow-up to the 2019 Loss Prevention Survey “The New Generation of Loss Prevention: Are We on The Same Page?”, we look to further digest and interpret the industry response. As part of this process, we felt it vital to hear the voice of industry leadership, including how today’s leaders reacted and responded to the results.

Jay Mealing is the typical Walmart Cinderella story. He started in the Garden Center as an hourly associate in 1990 at a store in Columbia, South Carolina. Almost 30 years later, he is senior director of global security for Walmart International. Not bad for a country boy from South Carolina. Read his story.

Building and maintaining a diverse and inclusive workplace is only essential for those businesses that want to be successful. If growth and relevance are...

“Becoming a leader takes a special skill set. It’s more than just managing the team. You need to know how to treat people—leading by example, taking ownership and responsibility for your actions, and being an effective communicator and a good listener. This approach will make people want to work with you rather than just for you.”