As part of its Loss Prevention Learning Centre, the ECR Retail Loss Group will be delivering monthly interactive online discussion groups to explore in more detail the research findings from the ECR report on video technologies in retailing introduced in June.
The report titled “Reviewing the Use of Video Technologies in Retailing” was commissioned by the ECR to understand how retailers currently use video CCTV and the prospects they see for video analytics. Professor Adrian Beck conducted in-depth interviews and site visits with retailers and solution providers based in the US and Europe to compile the research. The June 17th webinar that introduced the findings can be watched here. To download the report click here.
The themes to be covered in the monthly discussions and the dates are shown below. To register for all or just some of the sessions, please register here.
NOTE: These sessions are open to retailers, consumer goods producers, and academics only.
Wednesday July 8, 2020, 2:00 pm GMT / 9:00 am Eastern
The Role of Video in the COVID-19 Crisis (so far)
Two retailers will talk to how they are leveraging video to support occupancy limits and social distancing in the stores.
Group Discussion: How is your organization leveraging new technologies to manage occupancy and social distancing? Beyond the crisis, what can be some future use cases for these technologies?
Wednesday August 12, 2020, 2:00 pm GMT / 9:00 am Eastern
Preventing Fraudulent Compensation Claims
Hear from three retailers as to how their video system has helped lower insurance costs and avoid payment of wrongful claims of personal injuries.
Group Discussion: Has your organization also been able to benefit from and put a hard benefit €€€ number to the value of video in reducing insurance premiums and preventing fraudulent claims?
Wednesday Sept 9, 2020, 1:00 pm GMT / 8:00 am Eastern
Leveraging Video in Retail Fuel Stations
Three retailers will share how they are leveraging video to improve customer service and prevent retail fuel station “drive offs” where no payment is offered.
Group Discussion: Thinking about all your retail formats, from fuel stations, to click & collect, to car parks and to other delivery points, how have you been able to leverage video to improve the customer experience, prevent losses, and reduce abuse.
Wednesday October 14, 2020, 2:00 pm GMT / 9:00 am Eastern
Being a Video Tzar
Learn from two retail video tzars, why and how were they appointed, what is their mission, who else did they engage? How are they moving video from being seen as just an LP tool to being seen as a tool for the whole business?
Group Discussion: How is your organization grappling with the opportunity to turn video from just an LP tool, to a tool and data the whole business uses? How has your organization been organized to deliver that vision? Do you have or are you considering a Video Tzar? Does LP still “own” video?
Wednesday November 11, 2020, 2:00 pm GMT / 9:00 am Eastern
Video as a Deterrent—Imaging New Ways
Two retailers will share how they are using video as a deterrent, for example, body camera’s, framing and monitors, that can “personalize” video, to increase safety, reduce violence, and prevent theft.
Group Discussion: How is your organization considering the use of these technologies and video personalization as a strategy to deter would be offenders, reduce violence, and improve safety? Do you have any results that you could share? What are the next “personalization” techniques for video?
Wednesday December 9, 2020, 2:00 pm GMT / 9:00 am Eastern
Central Video Command Centers
Three retailers will share their business case for their central video command systems, describing how the system has evolved from being a “security only” system to a business tool used by all parts of the organization.
Group Discussion: What have been your organization’s learnings on the deployment of video central command systems? Have you been able to integrate burglar, refrigeration, intruder alerts, and how far beyond the loss prevention team does the use of the central system extend in your company?
Wednesday January 20, 2021, 2:00 pm GMT / 9:00 am Eastern
Retail Video Analytics, Lessons Learned
Three retailers will each share a snapshot of their video analytics journey, what use cases have worked and what have not worked.
Group Discussion: What has been your organization’s journey with video analytics, what have been the “hits” and “misses,” and what do you see as the next most promising and scalable video analytic use cases for retail?
Wednesday February 17, 2021, 2:00 pm GMT / 9:00 am Eastern
Using Video Analytics to Manage Self-checkout Loss
Two retailers will share how they have used video analytics to identify missed and non-scans and walkaways at self-checkouts, while reducing interventions and friction.
Group Discussion: What video analytics interventions has your organization tried at the self-checkout? And did you see the same results as these two retailers? If you also offer mobile scan & go, what do you imagine are the possible use cases for video analytics to reduce loss?
Wednesday March 10, 2021, 2:00 pm GMT / 9:00 am Eastern
Retail Marketing Leveraging Video—Promises Delivered
Marketing leaders from two retailers will share how they have leveraged video to deliver a scaled capability to monitor and improve customer service, loyalty, and sales.
Group Discussion: To what extent has your organisation been able to leverage video, either at scale or on an ad-hoc basis to help improve the customer experience, drive loyalty, and increase sales?
Wednesday April 14, 2021, 2:00 pm GMT / 9:00 am Eastern
Mass Collaboration with Video
Retailers and law enforcement leaders will talk to the benefits delivered from the sharing of video across a tightly defined geographic space.
Group Discussion: Has your organization been involved with a collaborative scheme on video sharing that lowers crime but at the same time drives shopper traffic and promotes a safer shopping environment.
Wednesday May 12, 2021, 2:00 pm GMT / 9:00 am Eastern
Using Video in Distribution Centers
Two retail distribution center leaders will share how they have been able to leverage video to improve access controls, productivity, and reduce accidents and compensation claims.
Group Discussion: How does your organization leverage video in your retail supply chain, logistics, and distribution center operations? Do you have the same or different use cases?