“I don’t know about you, but in my 23 years in loss prevention, I’ve never experienced a situation where the alarm system led to an on-site arrest,” said Brian Broadus, a former vice president of loss prevention who previously worked with Gap Inc., Ross Stores, Walmart, Bed Bath and Beyond, Sears, and Mattress Firm.

“Then it happened twice within a few months, at two different retail locations,” he added.

In both cases, police prioritized the call and arrived on the scene within minutes, while the perpetrator was still on the premises. These officers also knew how many suspects were on-site, where they were in the building, and whether they appeared armed.

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