Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
A 31-year-old man from Paramount, California, pled guilty to a string of violent armed robberies and was ordered to serve 7 years, 6 months.
Government statistics show that retail employees commit suicide at a higher rate than normal and are more likely to commit suicide at work.
Lifting is the activity that results in the largest percentage of retail injuries, according to a study of claims data by AmTrust Financial.
WiFi-enabled cameras can record and document any interaction with a customer so that there is a clear record of the incident.
Civil unrest, such as riots and looting where destruction of property results, impacts retailers of all sizes. Some more than others.
Confronting a shoplifter always carries with it the potential for an unpredictable outcome, and while most shoplifting apprehensions result in the shoplifter cooperating, it’s critical that we remain alert and aware, prepared for the unexpected and knowing how to react. Most importantly, this also requires having the judgment and fortitude to let it go when the situation calls for it. It could end up being one of the most important decisions that you make.
Nothing will prevent workplace violence totally. But, for both employers and employees, taking basic precautions and being informed, alert, and aware will go a long way in minimizing its impact on the workforce. Check out these recommendations from experts.
As victims find their voices, behavior that may have remained buried in the past is now more likely to be the subject of complaints and forced into the light.
By identifying the retail workplace hazards that are most likely to impact safety, you will be better prepared to control or eliminate them and prevent accidents, injuries, property damage, and downtime.