Investigations

Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.

How was I going to secure an admission if I couldn’t look the employee in the eyes, observe his body language, and gauge deception in all the ways interviewers are traditionally trained?

Employee lawsuits over bag checks, expanding theft admissions, and the reasons why good investigators fail: these topics were of great interest to LPM Insider readers this year.

When it comes employee investigations, sometimes the "smell test" will not let you rest. You know, those situations when you listen to a story or a business practice, and something just plain stinks.

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Wayne Hoover, CFI, discusses the way that you should dress for your interview with a dishonest associate.

This week’s International Association of Interviewers video tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at the best timing for an employee interview.

This week’s International Association of Interviewers interview and interrogation training tips from the archive, provided by Wicklander-Zulawski, feature Wayne Hoover, CFI, looking at the soft accusation assumptive question during an interview.

Many times, the guilty individual will intentionally shade the truth in an attempt to salvage his self-image or to reduce the seriousness of what he has done.

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”