Investigations

This article presents a modern approach to retail loss prevention, emphasizing de-escalation, emotional intelligence, and communication over confrontation to improve safety and outcomes.

Revisit the previously recorded video with Chris Norris, CFI about the one thing we do to create consistency within your investigations and critical factors you’ll need to consider.

Loss prevention investigations are just one of the many specialized elements that are part of an accomplished loss prevention program.

Investigators must be mindful that memory is malleable and can be unintentionally influenced by leading questions, confirmatory feedback, or post-event discussion—making neutral, open-ended interviewing essential to preserve accuracy and integrity in any investigation.

Revisit the previously recorded video with Jason Adams, CFI, on how to avoid the trap of closed-ended questions, only to realize later that crucial details were missed.

In a special session to start the NRF PROTECT conference, over 75 registrants attended an in-depth, two-hour WZ workshop.

Revisit the previously recorded video with Amanda Weaver, CFI, PHR as she shares strategies for fostering mutual respect and cooperation, even in the most challenging conversations.

The article discusses the growing role of AI in criminal justice, highlighting its potential to enhance investigations through data analysis, crime prevention, and improved interrogation techniques, while also addressing concerns related to privacy, bias, accuracy, and ethical implications.

The article emphasizes the importance of having consistent, flexible, and well-planned investigative interview protocols within organizations.

How many choices—both personal and professional—would have been made differently with the ability of foresight?