Tammy Clark, CFE, CFI
Tammy Clark, CFE, CFI, is manager of online and simulated training at Wicklander-Zulawski & Associates. She is a Certified Forensic Interviewer and Certified Fraud Examiner with a proven track record in the conduct and management of confidential investigations in private and public sectors. She has familiarity with compliance, employee relation, asset protection, internal, and external investigations. Clark excels at improving existing procedures and streamlining operations. Her unique skill set combines an extensive knowledge of investigative techniques, supervision, and human resource management with strong organizational and interpersonal skills and excellent written and verbal communication skills.
WZ Video: Focus on the Person, Not the Act, by Showing Understanding
Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.
W-Z Video: 18 Steps as Muscle Memory
Not every time we sit down to talk to someone are we necessarily going to use the W-Z method. But when we do, we should be prepared to talk through every step of the W-Z method, which means all 18.