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Contributor

Steve Hewitt

Steve Hewitt is the founder of Profitunity, which finds profit opportunities for retailers and connects the solutions to realise benefits. He has been the head of loss prevention for M&S, Morrisons, and Waitrose. He collaborates closely with the ECR group and can be contacted at steve.hewitt (at) profitunity.co.uk.

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Incident Reporting Best Practices: The Key to Moving Unknown to Known Shrink

How much of our shrinkage number is due to theft? How do you answer this question? Educated guess? Based on indicative feedback? Through deep data analysis? The “go to” tool to understand the answer to these questions, and move shrinkage from unknown into known shrink, is often the incident reporting tool.

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