Mike Hall, CFI, is director of asset protection D2C logistics for Macy’s based in Portland, TN. He first joined Macy’s in 1988, moved to Home Depot from 2004 to 2010 as district operations manager, before returning to Macy’s in 2010. Prior to Macy’s Hall was regional director of LP for Heck’s. Hall begin his career in law enforcement as chief of police for the city of Morehead, KY. He is an instructor for Eastern Kentucky University and has been elected as a city alderman for his community of Portland. Hall can be reached at mike.hall@macys.com.
Whether you are interviewing potential suspects or witnesses, the goal will be the same—get the information you are looking for, while being open and receptive for that which you may discover on the way to your goal. Not all techniques work all the time. Here are some examples that worked, and some pitfalls to avoid.
Get our email newsletter
News, tactics, career guidance, and technological developments for retail loss prevention professionals.
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.