No area of interaction in a bricks-and-mortar retail environment is more critical than that between the store staff and the customer, usually at the point-of-sale (POS).
Global fashion brand Abercrombie & Fitch (A&F) has stitched diversity into the very fabric of the business, stating on its website, "Diversity and inclusion are key to our organization's success."
Over many years, cabinets have presented themselves as physical barriers to customers wishing to interact with high-value items. Locking merchandise away in a secure display case was seen as good for reducing shrink, but it could also run the risk of sales reduction.
Everyone loves to discover new or exclusive products at great prices, particularly when traveling on holiday. The passport to vacation nirvana often begins with...
One wonders if civil disturbances across the United States during the summer of 2016 following shootings of unarmed suspects by law enforcement officers would...
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.