Everyone has known an Eric. He was the person who could join a crowd and seem to know everyone moments later. Walk with him into a crowded pub, and in minutes, he would be laughing and moving from person to person as if he had been a regular there for
About the Author
Articles by Christopher P. Norris, CFI, and Alan Grocott, CFI
Compassion can be an important component to assist people when they decide to tell the truth. How might you, as an interviewer, apply compassion to your conversations about employee dishonesty?
Many people believe when an individual refuses to make eye contact there is a strong indication the person is being deceptive. People also believe the gestures of the hands and arms while telling a story is an indication of a lie being told.
Academic researchers have spent a considerable amount of
We have all jotted down some notes regarding a conversation—something we wanted to remember or just a simple to-do list. Most of us have never had any training in taking notes, but instead just kind of developed our own style that sort of seemed to work. Universities recognized that students
When we first started to provide interview training to Europe in 2009, we were surprised to find that the process of obtaining a voluntary statement from a subject following the interview was not a common practice. The majority view seemed to be that police wouldn’t take it. While this may