Home Authors Posts by Bill Turner, LPC

Bill Turner, LPC

Avatar
112 POSTS 0 COMMENTS
Bill Turner currently serves as a contributor to LP Magazine. He is also a founding member of the Loss Prevention Foundation, serving as its Treasurer and member of the executive committee of the Board of Directors since inception. Over the past 40 years Bill’s career has concentrated in two fields – retail and the entertainment industry. He began his retail career as a part time security agent with Bullock’s Department Stores in Los Angeles, a division of Federated Department Stores. After graduating from UCLA he joined Bullock’s full time as an executive trainee. The next 11 years included assignments in LP, store operations, store management, and warehousing and distribution eventually leading to the positions of director of asset protection and Vice President of Operations. While at Bullock’s, Bill completed the Executive Program at UCLA’s Anderson Graduate School of Management. He left Bullock’s to join Lorimar Productions, producers of Dallas, Falcon Crest and Knott’s Landing as vice president of administration. Bill later moved his family to Florida to join Walt Disney World as director of warehousing and distribution. Later he became vice president of operations for all Florida theme parks and resorts leading as many as 7 operating divisions simultaneously, including security, transportation, distribution, risk management, health services, laundry operations and horticulture. After Disney, Bill rejoined the retail field as director of loss prevention for Nike retail, later running all Nike’s retail operations and global loss prevention. After a 3-year assignment in New York City running retail operations for Nike’s Cole Haan division, Bill made the decision to return “home” to Florida when Cole Haan was sold rather than return to Oregon with Nike. Back in Florida, he served as vice president of customer relations for Universal Surveillance Systems (USS) for the next two years. Throughout his career in loss prevention and operations, crisis management and response have been a passion of Bill’s as well as a reoccurring responsibility. He led the effort to formalize the programs at Bullock’s as well as Walt Disney World and later at Nike retail. Walt Disney World completed construction of their first formal emergency operations center under Turner's direction, seeing its completion just prior to 9/11/2001. Nike has since formalized its corporate crisis management and response protocols using the efforts began in Nike retail as a model. Turner and his wife Mary have 3 grown daughters. Two are raising families in Orlando and one finishes medical school at LSU in the spring of 2016.

Good Boss or Bad Boss: Which One Are You or Will You Become?

All bosses are a mix of some good and some not so good traits. But I learned something from all of them. The following list includes the personal traits I observed in the good ones and the bad ones over the years.

Workplace Violence Is Broken Down into 4 Categories

OSHA estimates that about 2 million workers report violent workplace incidents each year. The actual number of incidents is thought to be much higher as many events probably do not get reported. Here are some best practices all employers should do to help protect workers.

It’s National Customer Service Week. 7 Tips to Enhance Your Brand

National Customer Service Week, proclaimed by Congress in 1992, is celebrated each year during the first full week of October. In today’s volatile retail environment, a retailer with a culture of delivering truly great customer service has a distinct edge over their competition.

9 Current Trends in the Ever-Evolving Retail Business

We have heard for years that brick and mortar retail is dead or dying as we know it. Well, forecasters must not have gotten that message. Multiple forecasts predict holiday sales and overall 2019 sales will grow significantly over 2018. It doesn’t look like retail is dead or dying, but it is rapidly changing and evolving to keep up with consumers needs and changing habits.

Internet and Phone Scams Just Keep on Coming

Frank Abagnale, the author of Catch Me If You Can, has written a new book titled Scam Me If You Can. In his new book, he talks about various scams that people of any age can fall victim. Some scams are old, some are new, and all have various versions. Surprisingly, hundreds, if not thousands, fall victim to them every year. Here are just a few of the more infamous.

Capital One, the Latest Major Data Breach. What’s in Your Wallet?

We are all potentially exposed by data breaches and avoiding that exposure is virtually impossible. But be alert, know what to do. and react immediately if you become a potential victim. Here are 12 things you can do to help reduce any negative impact if your information is included in a data breach.

The Continuing Battle of Fitting Room Theft in a World of Increasing Privacy Concerns

When it comes to fitting room shoplifting, it’s impossible to accurately gauge the total loss. However, the anonymity provided is still the shoplifter’s best friend. But changing privacy and surveillance laws are making it more and more difficult to combat fitting room thefts. Consider this partial list of suggested LP tactics.

Are Retail Flash Mob Robberies Really Organized Retail Crime?

Based on their very nature, flash mob robberies are hard to prevent. But it’s critical that all retailers train their employees to be aware and alert to the possibility, to not engage the mob in any way, to concentrate on remembering descriptions of perpetrators and vehicles, and to call the police as soon as it’s safe. Here are 10 ways to protect employees and customers in a flash mob event.

They’re Back! Three Retailers Once Thought Dead Are Rising from the Ashes

We have talked a lot about the changing retail landscape and the struggles of major iconic brands such as Sears, JCPenney and Macy’s. These...

Law Enforcement Fights Back Against the Dark Web

Law enforcement recently announced the takedowns of two of the world’s largest dark web drug sites known as Wall Street Market and Valhalla.

Stay Updated

Get critical infromation for loss prevention professionals, security and retail management delivered right to your inbox.

loss-prevention-cover

Before you go ...

Get critical information for loss prevention, security and retail management professionals delivered right to your inbox.

Optimizing-Your-Employee-Theft-Policy-Special-Report-exit-pop

Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

What-is-Loss-Prevention-Special-Report-exit-pop

Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

Issues-with-ORC-and-Shoplifting-exit-pop

Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

Retail-Security-Free-Special-Report-exit-pop

Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.