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Bill Turner, LPC

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Bill Turner currently serves as a contributor to LP Magazine. He is also a founding member of the Loss Prevention Foundation, serving as its Treasurer and member of the executive committee of the Board of Directors since inception.Over the past 40 years Bill’s career has concentrated in two fields – retail and the entertainment industry. He began his retail career as a part time security agent with Bullock’s Department Stores in Los Angeles, a division of Federated Department Stores. After graduating from UCLA he joined Bullock’s full time as an executive trainee. The next 11 years included assignments in LP, store operations, store management, and warehousing and distribution eventually leading to the positions of director of asset protection and Vice President of Operations. While at Bullock’s, Bill completed the Executive Program at UCLA’s Anderson Graduate School of Management. He left Bullock’s to join Lorimar Productions, producers of Dallas, Falcon Crest and Knott’s Landing as vice president of administration.Bill later moved his family to Florida to join Walt Disney World as director of warehousing and distribution. Later he became vice president of operations for all Florida theme parks and resorts leading as many as 7 operating divisions simultaneously, including security, transportation, distribution, risk management, health services, laundry operations and horticulture. After Disney, Bill rejoined the retail field as director of loss prevention for Nike retail, later running all Nike’s retail operations and global loss prevention. After a 3-year assignment in New York City running retail operations for Nike’s Cole Haan division, Bill made the decision to return “home” to Florida when Cole Haan was sold rather than return to Oregon with Nike. Back in Florida, he served as vice president of customer relations for Universal Surveillance Systems (USS) for the next two years.Throughout his career in loss prevention and operations, crisis management and response have been a passion of Bill’s as well as a reoccurring responsibility. He led the effort to formalize the programs at Bullock’s as well as Walt Disney World and later at Nike retail. Walt Disney World completed construction of their first formal emergency operations center under Turner's direction, seeing its completion just prior to 9/11/2001. Nike has since formalized its corporate crisis management and response protocols using the efforts began in Nike retail as a model.Turner and his wife Mary have 3 grown daughters. Two are raising families in Orlando and one finishes medical school at LSU in the spring of 2016.
airplane

Crisis Management Missteps: This Time, It’s Boeing

Remaining silent immediately after an airline disaster is normal, until initial facts can be gathered. Boeing did that—but then they mis-stepped, badly.
Credit Card fraud scam

You WILL Become a Victim of a Credit Card Fraud Scam

Experian has noted that credit card fraud is the most common form of personal financial fraud. Statistics say that 47 percent of adults in the United States have reported being victimized by a fraudulent purchase on their credit or debit card, and that percentage is predicted to rise.
salary-envelope

Why a Career in Retail Loss Prevention?

The fact is that those who are successful and advance into retail management (LP or not) will eventually make more money than most in law enforcement. That's a strong motivation for a retail career, but not the only one.
Innovision 2019

Innovision 2019: An Effective Gathering of Retail LP Professionals and Solution Providers

The first full day of the conference, February 26, kicked off with a keynote speech by Dwayne MacIntosh, director of safety and security at Toronto Pearson International Airport, which handles 50 million passengers yearly.
variety of shoes

Going, Going, Gone. This Time, It’s Payless.

Payless and Sears are dramatic examples of the difficulties of some iconic retail brands, but they're not alone. Recently, David Simon, chairman and CEO of the Simon Property Group, admitted he's nervous.
What Is A Shoplifter, people who steal, retail store theft

Exactly What Is a Shoplifter and How Much Do You Know?

The crime of shoplifting is as old as shopping itself. The first documented cases of shoplifting took place in 16th-century London and involved groups of men called “lifters” (early organized retail crime?).
social media crisis management

5 Tactics for Social Media Crisis Management

Warren Buffett has been quoted as saying, “It takes twenty years to build a reputation and five minutes to ruin it." In the digital age, social media has probably turned that five minutes into less than two minutes.

Retailers Are Enamored with Technology. But Do Customers Love It?

A recent survey reveals that 79 percent of retail executives believe that artificial intelligence and virtual reality technologies could increase sales, but only 14 percent of customers thought that technology would impact their shopping decisions.

Did Black Friday 2018 Meet Expectations?

While the 2018 holiday shopping season is not over, Black Friday weekend is usually a good indicator of the overall strength of holiday sales. So, what happened?
supply-chain security best practices

Supply-Chain Security Best Practices See Remarkable Changes

Who could have imagined, 30 years ago, that computers would become the support system of virtually everything we do? A good example of this can be found in the realm of supply-chain security.

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