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Bill Turner, LPC
All bosses are a mix of some good and some not so good traits. But I learned something from all of them. The following list includes the personal traits I observed in the good ones and the bad ones over the years.
OSHA estimates that about 2 million workers report violent workplace incidents each year. The actual number of incidents is thought to be much higher as many events probably do not get reported. Here are some best practices all employers should do to help protect workers.
National Customer Service Week, proclaimed by Congress in 1992, is celebrated each year during the first full week of October. In today’s volatile retail environment, a retailer with a culture of delivering truly great customer service has a distinct edge over their competition.
We have heard for years that brick and mortar retail is dead or dying as we know it. Well, forecasters must not have gotten that message. Multiple forecasts predict holiday sales and overall 2019 sales will grow significantly over 2018. It doesn’t look like retail is dead or dying, but it is rapidly changing and evolving to keep up with consumers needs and changing habits.
Frank Abagnale, the author of Catch Me If You Can, has written a new book titled Scam Me If You Can. In his new book, he talks about various scams that people of any age can fall victim. Some scams are old, some are new, and all have various versions. Surprisingly, hundreds, if not thousands, fall victim to them every year. Here are just a few of the more infamous.
We are all potentially exposed by data breaches and avoiding that exposure is virtually impossible. But be alert, know what to do. and react immediately if you become a potential victim. Here are 12 things you can do to help reduce any negative impact if your information is included in a data breach.
When it comes to fitting room shoplifting, it’s impossible to accurately gauge the total loss. However, the anonymity provided is still the shoplifter’s best friend. But changing privacy and surveillance laws are making it more and more difficult to combat fitting room thefts. Consider this partial list of suggested LP tactics.
Based on their very nature, flash mob robberies are hard to prevent. But it’s critical that all retailers train their employees to be aware and alert to the possibility, to not engage the mob in any way, to concentrate on remembering descriptions of perpetrators and vehicles, and to call the police as soon as it’s safe. Here are 10 ways to protect employees and customers in a flash mob event.
We have talked a lot about the changing retail landscape and the struggles of major iconic brands such as Sears, JCPenney and Macy’s. These...
Law enforcement recently announced the takedowns of two of the world’s largest dark web drug sites known as Wall Street Market and Valhalla.